FAQs
Welcome to our Frequently Asked Questions (FAQs) page. Here you can find answers to some of the most common queries about our products, shipping, refunds, and more. If you have any further questions, don't hesitate to contact our customer support team via live chat or email.
1. What products do you sell?
We specialize in bar necessities, offering a wide range of products including decanter sets, cocktail shaker sets, and various bar tools & accessories. All of our products are designed to help you create the perfect cocktail and elevate your home bar experience.
2. Where do you ship?
We currently only ship within the United Kingdom.
3. How long does delivery take?
Our standard delivery takes between 10 to 12 business days. This includes 3 to 4 days of handling time, followed by 7 to 8 business days for transit.
4. Is shipping free?
Yes! We offer free standard delivery within the UK.
5. Can I return an item?
Yes, we offer a 30-day free refund policy. However, please note that we only accept returns for damaged or incorrect items. If you wish to return an item, please contact us to arrange the return process.
6. How long will it take to receive my refund?
Refunds for returned items will be processed and deposited into your original bank account within 7 days of receiving the returned item.
7. What payment methods do you accept?
We accept most major debit and credit cards for payment, including Visa, MasterCard, and American Express.
8. How can I contact customer support?
You can reach our customer support team via our live chat feature, which is available Monday to Friday, from 9 AM to 6 PM (UK time). Alternatively, you can email us at hello@clicknbuy.uk.
9. Do you offer gift cards or discounts?
At this time, we do not offer gift cards. Any ongoing discounts or promotions will be advertised on our website or through our email newsletter, so be sure to subscribe to stay updated.
10. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately. We will guide you through the return process and arrange for a refund or replacement, depending on the issue.
If you can't find the answer you're looking for, feel free to contact us through our live chat or email, and our team will be happy to assist you!
Thank you for shopping with ClicknBuy!